POLICIES

Cancellations & Rescheduling

You may cancel or reschedule your appointment without penalty by notifying Wink & Wax at least 12 hours before your scheduled appointment time.

To cancel or reschedule, please text or call: (805) 616‑8473

Appointments canceled or rescheduled with less than 12 hours’ notice may be considered a short‑notice cancellation.

Late Arrivals

If you expect to arrive 5–7 minutes late, please text or call to let me know.

If no communication is received, your appointment may be classified as:

• Short‑notice cancellation

• Missed appointment

• Reduced service time

For appointments with multiple services, a shorter service may be removed if there is not enough time to complete everything safely and properly. This is at the esthetician’s discretion.

If you are too late to be seen, I will assist you in rescheduling your appointment.

Missed / “No‑Show” Appointments

If two appointments are missed without calling or texting to cancel, reschedule, or notify of late arrival, all future appointments will require a $25 rebooking fee.

Wink & Wax reserves the right to refuse service to anyone based on conduct or repeated policy violations.

Refund Policy

Because esthetic services are based on time, product use, and professional expertise, all services are non‑refundable.

If you experience an issue with your service:

• Please contact Wink & Wax within 48 hours

• I will gladly assess the concern and determine whether a complimentary touch‑up or adjustment is appropriate

Retail products may be eligible for exchange if unopened and returned within 7 days, subject to product condition and availability.

Refunds are not provided for:

• Change of mind

• Sensitivity reactions

• Failure to follow aftercare instructions

• Dissatisfaction with results due to factors outside the esthetician’s control (e.g., skin sensitivity, hair growth cycles)

Terms & Conditions

By booking an appointment with Wink & Wax, you acknowledge and agree to the following:

Client Responsibilities

• You confirm that all information provided on intake forms is accurate and complete.

• You agree to disclose any medical conditions, medications, or skin sensitivities that may affect your service.

• You agree to follow all pre‑ and post‑care instructions provided by the esthetician.

Service Eligibility

Wink & Wax reserves the right to decline or discontinue services if:

• A condition is present that may compromise your safety

• You exhibit inappropriate behavior

• Policies are repeatedly violated

Liability

Wink & Wax Room LLC and its DBA (Wink & Wax) are not liable for:

• Reactions due to undisclosed medical conditions or medications

• Reactions caused by failure to follow aftercare instructions

• Personal items lost or damaged on the premises

Payment & Fees

• Payment is due at the time of service.

• Late cancellation, no‑show, or rebooking fees may apply according to the policies above.

Minors

Clients under 18 must have a parent or legal guardian present or provide written consent, depending on the service.

Agreement to Policies

By booking an appointment online, by phone, by text, or in person, you agree to follow all Wink & Wax policies and terms.

If you have any questions or concerns, please reach out — I’m always happy to help.

Legal Disclosure

Wink & Wax is a registered DBA owned and operated by Wink & Wax Room LLC, a California limited liability company.

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Privacy Policy

Last Updated: 2026

At Wink & Wax, your privacy is important. This Privacy Policy explains how your personal information is collected, used, and protected when you visit the studio, book an appointment, or use any services provided by Wink & Wax (DBA), owned and operated by Wink & Wax Room LLC.

Information We Collect

We may collect the following information when you book an appointment, complete an intake form, or contact the studio:

• Name

• Phone number

• Email address

• Appointment history

• Skin/health information relevant to waxing services

• Payment information (processed securely through third‑party providers)

We only collect information necessary to provide safe, effective waxing and beauty services.

How Your Information Is Used

Your information may be used to:

• Book, confirm, or manage appointments

• Provide safe and personalized waxing services

• Communicate important updates or reminders

• Maintain accurate service records

• Improve client experience and studio operations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

How Your Information Is Protected

Wink & Wax Room LLC takes reasonable steps to protect your information from unauthorized access, misuse, or disclosure. Only authorized personnel may access client records when necessary for service purposes.

Third‑Party Services

Payment processors, booking platforms, or communication tools used by Wink & Wax may collect or store information according to their own privacy policies. We do not control third‑party systems but only use reputable providers.

Your Rights

You may request to:

• Update your information

• Correct inaccurate information

• Request deletion of non‑required records

Certain service records may be retained for legal or operational purposes.

Policy Updates

This Privacy Policy may be updated periodically. The “Last Updated” date will reflect the most recent revision.

Contact

If you have questions about this Privacy Policy, please contact:

Wink & Wax (805) 616‑8473

Wink & Wax is a registered DBA owned and operated by Wink & Wax Room LLC.